IMPLEMENTATION OF THE SIGNAL APPLICATION IN SUPPORTING E-GOVERNMENT IN MOTOR VEHICLE TAX SERVICES AT SAMSAT DENPASAR CITY

Authors

  • Yumita Lestari Universitas Ngurah Rai
  • I Kadek Dede Junaedy Universitas Ngurah Rai
  • Ni Luh Putu Ening Permini Universitas Ngurah Rai

Keywords:

Implementation, SIGNAL Application, E-Government

Abstract

This study aims to analyze the implementation of the SIGNAL application in supporting e-government for motor vehicle tax services at SAMSAT in Denpasar City. This study employs a qualitative descriptive method, with data collected through interviews, observations, and documentation. The research analysis employs George C. Edward III’s policy implementation theory, which encompasses the aspects of communication, resources, disposition, and bureaucratic structure. The results indicate that the implementation of the SIGNAL application has been quite optimal. Regarding communication, information dissemination is conducted through public outreach, social media, the official website, and direct services. The resources aspect demonstrates the availability of adequate infrastructure and human resources. Regarding disposition, employees demonstrated a positive attitude and commitment to supporting digital services. Furthermore, the bureaucratic structure has operated in an organized and collaborative manner across agencies. However, the implementation of the SIGNAL application has not yet been fully optimal due to the challenge of low digital literacy among the public, resulting in uneven understanding of the application’s use among motor vehicle taxpayers.

Keywords: Implementation, SIGNAL Application, E-Government

References

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Moleong, L. J. (2014). Metodologi penelitian kualitatif (Ed. revisi). Bandung, Indonesia: Remaja Rosdakarya.

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Satibi, I., Duriat, A., Cintya, D., Abdullah, M., Pasundan, U., Pelayanan, I., Sapawarga, A., Mendukung, D., Pembayaran, K., & Sapawarga, A. (2024). Mendukung Kebijakan Pembayaran Pajak Kendaraan Bermotor ( Pkb ) Pada Samsat Soreang Kabupaten. 7(1), 52–62.

Subarsono, A. G. (2012). Analisis kebijakan publik: konsep, teori dan aplikasi.

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Published

2026-07-26

Issue

Vol. 14 No. 1 (2026): Widya Publika

Section

Articles

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Copyright (c) 2026 Yumita Lestari, I Kadek Dede Junaedy, Ni Luh Putu Ening Permini

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